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Returns

Returns Policy and Warranty


If you wish to return an item to Morgan Imports Pty Ltd, please follow the instructions below.


Return Instructions


Contact us via email info@morgansports.com.au or call 02 42 571105, State your concern/s along with your contact details and a team member will respond to you.Once our staff authorise the return, send back the item/s in the original product packaging. 

You must also include a postage paid satchel if you are exchanging an item. Please include all your contact details and note briefly outlining the reason for return. All products must be returned in new condition, to ensure further processing.

    We will happily exchange products that are undamaged, unsoiled and are in original condition. The general time frame to claim for exchanges is within 14 days from the date of delivery.

    Refunds are acceptable from 14 days of purchase. The customer is responsible for the return of the item in undamaged, unsoiled and original condition. We recommend that you send the return via registered post, to avoid any lost in transit issues. The customer must pay for the costs for the return and if applicable the re-delivery of the item.


    The customer will be refunded by the same method of which the customer had originally paid within 14 days. You must also provide proof of purchase.


    WARRANTY & GUARANTEE

    PRODUCT GUARANTEES: 

    All Morgan Sports products are fully supported by Morgan Imports Pty Ltd. All products are covered by the manufacturer’s and supply warranties. If goods appear faulty, we will ask you to send a images of the defective product + invoice of purchase date, DO NOT dispose of the item until we have been sent a image. 


    PRODUCT WARRANTIES:

    All Morgan products are covered by a minimum 6 month manufacturing warranty with some warranties extending beyond 5+ years; this warranty covers the structural integrity of the product (excluding clearance items). As you can well imagine the products we sell are used in extremely harsh conditions and are subject to extensive wear and tear by the end user. Final inspection & maintenance of products must be carried out by either the end user, center owners and managers. It is recommended that all products have routine inspection and checks every 3 months when the products are being used in commercial environments. 

    Information