How is my freight charge calculated?
Your freight charge is calculated based on the overall weight and cubic dimension (whichever is greater) of the cartons used when packing your order. You can check the freight charges for a product on the product page, and your overall freight charges will be displayed at either the view cart page or check out page. For more information please click here
The Road Express service uses multiple freight carrier options to have your order sent from our warehouse to your location. This service is available for any required shippable weights, this service also covers larger orders that may require a pallet and tailgate service, there is no extra charge for a tailgate required at the point of delivery. Road express based on your location may take slightly longer during Covid-19 or Christmas related transit congestion. Tracking numbers are provided when using the Road Express service.
This service uses Australia Post eParcel express service, it is designed for orders that are required quickly and service package weights from 0-5kg. Orders placed via eParcel Express are treated as a priority and offer same day dispatch from our warehouse when placed before 1.00 pm (AEST). Tracking numbers are provided and a signature is required for the delivery of your parcel when using the eParcel Express service.
Warehouse Pick Up
Warehouse pick up is a free delivery option offered for clients who want to collect orders from our warehouse. Collection time frames are from 9.30 am till 4.30 pm (AEST). You will be sent an email letting you know your order is ready for collection. Our warehouse location is:Morgan Sports 106c, Industrial Road Oak Flats, 2529 NSW. Ph: 0242 571105
What can be returned?
As long as the item is not assembled or used we're happy to receive it back for a refund or exchange. Goods can be returned within 14 days of purchase and must be in the original packaging. However, this excludes custom made items and clearance items. The goods must be packaged appropriately for transport. Please inform us via email: email@example.com, before you send an item back to us to speed up the refund/exchange process.
When do items need to be returned by?
Items must be returned within the 14-day period from when the invoice has been issued, obviously, some exceptions may be made if transit times are longer then normal based on your location.
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All Morgan Sports products are fully supported by Morgan Imports Pty Ltd. All products are covered by the manufacturers and supply warranties. If goods appear faulty, we will ask you to send images of the defective product + invoice of purchase date, DO NOT dispose of the item until we have been sent an image.
All Morgan products are covered by a 6-month manufacturing warranty against commercial use of the product, with some warranties extending beyond 5+ years for made to order products; this warranty covers the structural integrity of the product (excluding clearance items). As you can imagine the products we sell are used in extremely harsh commercial conditions and are subject to extensive wear and tear by the end-user. At any point, if products are showing wear before the 6 month warranty period, contact us immediately.
Damaged Products or Missing Stock on Arrival Claims:
We highly advise that you check your products within 14 days of receiving your order. Any claim for damaged or missing goods from your order must be lodged within the 14 day period from when you receive your order. Even though you may not be setting your facility up for weeks or months after getting your order, all items must be checked to ensure the products have been received in good condition. We will not accept any claims for aesthetic or product damage and missing goods after this 14 day period. This clause does not void your warranty, it is only in place to ensure you check your order asap for any physical damage, stock shortages or missing goods in transit.
We strongly recommend that regular monthly spot checks take place of the equipment situated in a commercial environment, these checks should be done by either centre managers, centre staff or maintenance staff. Ensuring user safety should be of paramount concern to any gym owner and operator and we advise you as a centre operator, to take this seriously and ensure your staff are trained on how best to conduct these checks. You should have a recorded log book of when equipment checks are done, by whom and the status of the products when checked. If products are showing excessive wear we strongly recommend you remove the product or put an out of order, do not use sign on the equipment and purchase an updated model asap.