Damaged in transit, what should i do?
If products or product packaging has been damaged from transit, we apologise for this and will require you to email through to our Customer Service team with your order number, full name, address and photographs of the damage. Our Customer Service team will assess and assist with repairs/parts replacement, and if the damages are not easily fixable, a replacement will be considered. Extensive damage to packaging must be stated on the delivery note next to your signature. You must cross out "delivered in good condition" from the carrier's delivery note (if applicable).
Damage to packaging must be reported to Morgan Sports within 2 working days of signing. Neither Morgan Sports nor the carrier can be held responsible for short deliveries, damages to packaging and/or items if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty. Please send all emails to email@example.com