Why has my order been delivered short?

You are responsible for counting the number of cartons you receive and ensuring that this amount matches the amount on the carrier's delivery note. If this amount does not exactly match what you have received, you must note the number of cartons on the carrier's delivery note.  Sometimes orders may be delivered to you in split delivers, larger items like punch bags, free-standing bags, functional rigs, barbells and weightlifting platforms are manually scanned and not sorted via automation. Please ask your delivery driver about any missing cartons, they will have the ability to check the status on site.